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Frequently Asked Questions Top

Q: What products are eligible for installation and how will I know?

A: If a product is eligible for installation, you’ll see “add installation” above the Add to Cart button on the product’s page.

 

Q: Is it really a flat rate?

A: Yes! The installation of your part is paid upfront when you purchase installation with your part and won’t cost your more! Occasionally, there may be something unique to your vehicle (a previous mod or damage) that would require additional work to install your part. The shop will make you aware of this and work with you to determine if the installation is still right for your vehicle.

 

Q: What if I have any question, concerns, or need to speak with someone about my install?

A: Contact our service team at 866-262-5899 or email us at [email protected].

 

Q: What if I need to change my appointment date/time?

A: Contact Install Connect at [email protected].

 

Q: What do I do if the part is incorrect, missing parts or damaged?

A: Contact our customer service team at 1 (855) 419-3557.

 

Q: Can I wait while the part is being installed?

A: Some installers have a waiting room but most will ask you to drop your vehicle off in the morning and pick it up later in the day. But you can contact your installer to ask.

 

Q: What shop(s) will do the installation?

A: When you purchase installation with your product we reach out to our AmericanTrucks vetted network of shops to determine which is best to handle your install. One of the shops in your area will do the installation.

 

Q: I’m an installer, how do I join the Install Connect network?

A: Contact us at [email protected] and someone can assist you.