Protection Plan FAQ Top

Q: Who do I contact with questions about the protection plan, or to place a claim?

A: Please start a chat with our CS team at this link with any questions, issues or claims you need to make on your protection plan.

Q: Do I need to return the item that my protection plan covers?

A: If using the protection plan, no, you do not need to return the item.

Q: If I use my protection plan to have my item replaced, can I get another protection plan on the replacement item that I receive?

A: No, you cannot get a protection plan on a replacement item.

Q: Can I use my protection plan to get a refund on the item, instead of a replacement?

A: No, the protection plan covers a replacement only. You cannot get a refund.

Q: What if the item my protection plan covers is discontinued or otherwise no longer offered by AmericanTrucks?

A: We can assist in choosing another item that is of equal value to the purchase price of the item that was previously ordered that your protection plan covers.

Q: Is the protection plan refundable?

A: Once you purchase the protection plan, and if you decide to return the item and there is nothing wrong with it, you will not receive the cost of the protection plan back.

Q: Could I use my protection plan towards another item of equal or lesser value?

A: No. Your protection plan only covers the exact part you purchased.

Any questions about the specifics of the definitions or information, please see our Protection Plan page.