Hours: 9AM - 9PM EST Monday Thru Friday
10AM - 4PM EST Saturday
Call: 1-888-402-2767
AmericanTrucks.com was founded mid-2008 to bring our exceptional service, quality, and value already offered at our other automotive site (www.AmericanMuscle.com) to the Ford Truck enthusiast community. Though AmericanTrucks.com is a new site, we're excited to bring over 7 years of experience as one of the best, most reliable online aftermarket retailers for automotive parts & performance to this new store.
Our staff of 100 offers top-notch customer service, both over the phone and in person at our 115,000+ sq. ft. warehouse located just 45 minutes outside of Philadelphia, PA. Our philosophy is simple: we provide the best parts at the best prices, and our knowledgeable customer service is never more than a quick phone call away.
Constantly working to expand our reach and product lines, AmericanTrucks.com has been featured in recent issues of magazines such as Ford Performance Trucks and Diesel Power.
Our web store is managed by Yahoo! Merchant Solutions, which hosts 1 site out of every 8 total for online merchants. The backing of an industry leader such as Yahoo! guarantees that you will have a safe, secure online shopping experience, making AmericanTrucks.com your number one stop for all of your aftermarket Ford Truck Parts & Performance needs.
| Main Office: |
AmericanTrucks.com
7 Lee Blvd Suite 100
Malvern, PA 19355 |
Mailing address ONLY,
at this time we cannot accept walk-ins.
|
Shipping, Product, Order, and Return Questions
Vendors, email us about your new Ford Truck products.
Having a Ford Truck-related event? Let us know!
Frequently Asked Questions
Shipping
How much do you charge for shipping and handling?
Absolutely nothing! AmericanTrucks.com offers free shipping and handling in the Continental U.S.!
Note: Certain products must be shipped UPS Freight (i.e. Body kits and Hoods). We do charge shipping on these items, if you are having them shipped to a residential address.
How long does it take to ship my order?
AmericanTrucks.com makes every effort to ship orders within one business day!
Once we receive your order, we send you a confirmation email letting you know that your order will ship ASAP. Then, we print it out and bring it to our warehouse, where our crew pulls the items from the shelves, packs them, and readies them for shipping via UPS or US Mail. When your item has shipped, another email will be sent to you with tracking information.
Note:Tracking numbers beginning with 1Z have been sent via UPS, and will show tracking as soon as they are loaded on the truck.
Tracking numbers beginning with a 9 have been sent via US Mail, and will show no tracking information until the package is actually delivered.
What carrier do you use for shipping?
Depending on the product weight, we use either UPS or US Mail for shipping. Because we offer FREE SHIPPING, we use whichever carrier is the most cost effective.
How long does Standard Shipping take?
Delivery time varies depending on your location and the shipping carrier.
We are based in Eastern Pennsylvania, so orders shipped via UPS will take anywhere from 1-6 business days. Please see the chart below for a general estimate:
Orders shipped via US Mail can take anywhere from 5 to 14 business days.
We send an email with the tracking number to every order that is placed with a valid email. If you have not provided an email address, you will need to call us for tracking information.
Orders
I haven't received a confirmation email stating that you received my order.
Orders placed online after 4 p.m. Monday through Friday are received the next business day. Once we receive them, we send an email to the address you provided. There are three possible reasons you haven't received it yet:
- You entered an invalid email address at checkout.
- Our email was intercepted by a spam protector. Please check your spam folders for an email from us. This is most likely to be the reason if you have AOL, Hotmail or a government/military email.
- There is something wrong with your order (incorrect billing information, wrong wheel sizes etc), in which case we will email you and/or call you about it.
If you think you should have received an email from us, please check your spam folder. If there is no email, please call us and we will look your order up to make sure that everything is okay, and to give you your order number.
Note:If you submit an order online and received a confirmation number there then your order has gone through just fine. However, it is possible that you will receive an email or a phone call from us if your order is flagged by our system.
A backorder is when you place an order for a part that is out of stock. Orders that are placed for items that are out of stock are automatically considered backorders, because we have in most cases already placed an order with our supplier.
When an item is on backorder, or is out of stock, it will say "This item is out of stock" in red on the item page. We have Real Time Inventory, though, so when it is available for purchase, that will change to read "This item is in stock" in green, with the number available.
We try not to have backorders meaning that we try to place orders to replenish our stock before we run out completely. It is not always possible to do this, though, especially during the spring and summer months, and during the holidays.
The product I ordered is out of stock, but you already charged me for it. Why?
When we take your payment for an out of stock item, it puts you on a waiting list for the next shipment. People on the waiting list will have their orders filled and shipped in the order that they were received.
One of the products I ordered is out-of-stock, but the others aren't. Can you send me the in-stock stuff now?
Absolutely! When we call and/or email you to let you know that an item is out-of-stock, we give you an expected date of arrival, and the option to have the rest of your order shipped immediately.
If you would like to have in-stock items shipped, please call us at 888-402-2767, or send an email to
support@AmericanTrucks.com, and we will have it taken care of ASAP.
That depends on the product and the supplier. Most of the time, we receive backordered product within a two weeks of placing an order for it. For a more concrete date, please call us at 888-402-2767
Email, Fax, Miscellaneous
Why do you ask for my email address?
With the large volume of orders we take, and number of customers we have, we have found that email is the most efficient and effective way to communicate with our customers. We ask for email addresses so that we can send confirmation emails, tracking information, and requests for more information.
AmericanTrucks.com will never sell your information to a third party, or use it for anything other than our business purposes.
Can you fax or email me a copy of my invoice?
Absolutely! You can request a copy of your invoice at any time, and we will send it via fax, email or snail mail.
Returns and Refunds
What is your return policy?
Please click
HERE to see our return policy.
Yes. In order to return a product to us for any reason, you will need to obtain an RMA number. Please note that it must be within 30 days of receipt of the order, and the product must be in new, resalable condition (if it is not defective).
Failure to receive an RMA number can result in your package being refused, or a delay in processing your return.
How do I get an RMA number?
Where should I send my return?
AmericanTrucks.com
7 Lee Blvd.
Malvern, PA 19355
How do I check the status of my RMA?
The best way to make sure that we have received your return is to send it back using a carrier that provides a tracking number (UPS, FedEx, DHL etc). Once you see that we have received it, please allow ten (10) business days for us to process it.
How long does it take to process RMAs?
We allow 10 business days from the date of receipt to process returns. Once we have processed it, an email will be sent to you letting you know the amount of your refund. That refund will show up on your credit card 4-5 business days after we send the email.
My order was damaged when I got it. What do I do?
If you receive a product that was damaged, please call us immediately. Do not install the product on your car. We will determine whether or not it was shipping damage, and file a claim with UPS, if necessary. We will also ship you a replacement immediately.
You guys filed a UPS claim for my package and they never came to get it.
Please call us and we will email a UPS tag to you. All you need to do is print it out and tape it to the box, and ship it back to us.
Wheels
How do I know your wheels will fit my Ford Truck?
Our wheels are replicas, but are made specifically for Ford Trucks. The manufacturers take into consideration the offset needed for each body style, and make the wheels to fit.
What size wheels do you sell?
We sell rims in 20 & 22 inch sizes.
Why are there different size wheels for different year or styles Ford Trucks?
The body styles (and suspensions) vary, sometimes dramatically, sometimes not. While a tire may fit perfectly on a 04-08 Lightning, it might cause rubbing or cause the suspension geometry to change significantly on a regular 04-08 F150.
If you don't know the best wheel size for your vehicle, please call and ask your representative.
Lights
The headlights I bought from you have condensation in them. Can I get a new set?
Prior to installation of aftermarket lights, they should be sealed with RTV sealant. If you did not do that, have no fear! They can be opened up, allowed to dry out, and resealed.
Do the lights come with bulbs?
Some of the aftermarket lights come with included bulbs. However, there is no warranty on those bulbs, and they are not the highest quality. We highly recommend upgrading to a higher quality bulb.
How do I adjust my lights?
This depends on the style of headlight and should always be done by a professional.
Other Product Questions
The product I ordered is missing parts. Can you send them to me?
When we get our products from our suppliers, we assume that they have made sure that it has all the necessary parts. Everyone is human, though, and mistakes do happen. That being said, if you receive an incomplete part, we will do everything in our power to make sure you get what you need. Depending on the product, however, it may be easier to exchange it out for a new, complete product.
If you receive an incomplete part, please call us and we will be happy to take care of you.
How easy are your products to install?
Some of our products are very easy to install. For the more difficult items (brakes, exhaust, headlights, taillights, body kits, etc.) we recommend letting a professional do the installation.
International Credit Cards
Unfortunately, we are unable accept International Cards at this time. For these customers, we can offer the following options.
We do accept payment by international money order ONLY, issued by your bank, or a money order issued by a US bank or post office. (Please keep in mind that we do not ship internationally.)
Shipping Policy
Locations:
AmericanTrucks.com ships FREE to all locations in the Lower 48 states. Shipping to APO/FPO, Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands is an additional charge.
Please note that there is an additional charge for expedited shipping methods.
We do charge for shipping to Canada. However, the charge covers all brokerage fees and taxes.
We do not ship to any other international locations.
Shipping Methods:
Our free Standard Shipping option is either UPS or USPS, depending on the weight and size of the item. Because UPS does not deliver to P.O. Boxes, we strongly recommend that you provide a physical delivery address to avoid delaying shipment.
Standard Shipping All Standard Shipping orders will ship via USPS or UPS, whichever is most cost-effective. In general, orders weighing less than 3lbs will go Priority Mail and heavier boxes will ship UPS Ground. Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification).
All packages destined for APO/FPO addresses will ship via USPS, regardless of weight. APO/FPO orders can take up to 2 months to be delivered. Please contact us if your order takes longer than that to arrive.
Guaranteed 3 Day Orders will be shipped via UPS 3 Day Select OR UPS Ground, depending on your location. Delivery is guaranteed within 3 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is not guaranteed. Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)
Guaranteed 2 Day Orders will be shipped via UPS 2nd Day Air OR UPS Ground, depending on your location. Delivery is guaranteed within 2 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is not guaranteed. Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)
Guaranteed 1 Day Orders will be shipped via UPS Next Day Air (Saver will be used where available) OR UPS Ground, depending on your location. Delivery is guaranteed within 1 business day after the ship date.(Saturdays and Sundays are not counted as business/working days) Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)
Canada Orders will be shipped via UPS Ground. All applicable brokerage fees and local taxes are included in our shipping quote, so that no payment is necessary upon package delivery.
NOTE: Unfortunately not all products AmericanTrucks sells can be shipped to Canada. The following are a few examples of items that can not be shipped to Canada: products that ship directly from the manufacturer, or products that require freight shipping.
*** Time definite shipments (Guaranteed 3 Day, 2 Day and 1 Day) that do not arrive by the end of the day on the scheduled delivery date (due to carrier delays) may have a refund issued to reflect the service that was received. Refunds cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.
Damaged Shipments:
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.
If you receive an item that has been damaged in shipping, call us immediately and we will have a new product sent to you, and initiate a UPS claim for the item.
Please be sure to hold on to the original packaging and packing material because UPS, in most cases, will need to inspect the items. A UPS representative will contact you to set up a convenient time to inspect the item, and to pick it up. If UPS does not come to inspect the package, or does not take it with them when they do come, please call us, and we will send you a UPS tag to send the damaged product to us.
Missing Shipments:
If you have not received your order even after the tracking shows it was delivered, you must contact us within 15 business days to start a UPS tracer.
Undeliverable or Refused Shipments:
Packages will be returned to us if the package cannot be delivered due to incomplete or incorrect addresses, is not picked up from a UPS facility, or if the customer refuses delivery. All packages returned to us for the above the reasons will be issued a full refund, minus the original shipping cost.
Freight Disclaimer
Please be aware that it is the duty of the customer to accept delivery of freight goods consigned to them. The customer must be present to receive the shipment at the time of delivery. Failure of the customer to do so may result in a delayed delivery and possible holding of the goods by UPS Freight. If UPS Freight is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the customer. In the event that neither UPS Freight nor AmericanTrucks.com are able to contact the customer to schedule a delivery, the goods will be returned to AmericanTrucks.com and the return shipping cost as well as any storage fees will be charged to the customer.
FOR VISIBLE DAMAGE:
If the containers in your shipment show visible signs of damage, open them immediately to check the contents, and ask the driver to inspect the contents with you. Write a precise description of the damage on both your copy and UPS Freight's copy of the delivery receipt. Do not refuse the delivery. Instead, call us so that we may start a damage claim with UPS Freight.
FOR CONCEALED LOSS OR DAMAGE:
As soon as possible after delivery, unpack and inspect your shipment. Should you discover a concealed loss or damage, contact us immediately to start a claim with UPS Freight. Please make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage.
NOTE: The customer is not justified in refusing a damaged shipment unless the damage has made the goods totally worthless. In cases of partial damage or loss, the customer should accept the entire shipment and determine whether it can be repaired or retained with an allowance. The customer is responsible for any holding or return shipping charges on a refused shipment that UPS Freight deems repairable.
Return Policy
- Returns will only be accepted within 30 days of the customer receiving the product, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. AmericanTrucks.com reserves the right to refuse any package returned to us without authorization. Returns will be processed with ten (10) business days of receipt. Business days do not include weekends, holidays, and the day the package is delivered.
- If you receive a damaged, defective, or partial order, please contact us within 72 hours of receipt. If the issue is not reported to the RMA department within this time frame, we reserve the right to refuse the return.
- In the event of a defect that occurs outside our return policy, but within the manufacturer warranty, exchange will be handled directly with the manufacturer. The manufacturer will have sole determination of the outcome of the claim. As a courtesy to our customer, AmericanTrucks.com will be happy to try to facilitate a thorough review of the claim, with the understanding that AmericanTrucks.com in no way has any input into the final decision (i.e. approvals, denials, fees, etc.).
- Products (including packaging) must be returned in new, resalable condition. If any component of the returned product is missing, the return procedure will be breached, and AmericanTrucks.com may, in its sole and absolute discretion, reject the entire return or choose to impose additional charges against he customer for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.
- Customers are responsible for return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.
When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Additionally, only the signature of an authorized AmericanTrucks.com employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss return product during shipment.
- AmericanTrucks.com is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.
- Unauthorized returns, refused shipments and undeliverable packages that are returned back to American Trucks can take up to 3 weeks to be processed. The customer may be charged a 10% restock fee. If a return has not been processed within the specified time, please send an email to rma@americantrucks.com.
- At no time will used, mounted or balanced wheels be accepted for return. Damage done to wheels during mounting or balancing will not be covered by AmericanTrucks.com. Customers will be responsible for checking wheels for damage before they are mounted and/or balanced. Installation costs/mounting and balancing fees will not be covered by AmericanTrucks.com for any returned product. Any wheels returned incomplete (i.e. missing center caps, etc.) will be refused or returned to you at your expense.
- All Ford Truck lights are not covered by any warranty from fogging or condensation from the manufacturer. AmericanTrucks.com suggests professional installation of all headlights to ensure that these problems do not arise. We also recommend sealing the lights with an RTV sealant before installing.
- Returns will not be accepted for any of the following: Chips and Tuners, DiabloSport and SCT products, ANY Exhaust, Hoods, Body Kits, any custom-order or made-to-order items, non-defective items that have been used, painted or installed on a vehicle, and body kits.
Under no circumstances are mounted and balanced wheels returnable.
- Please mail all returns to:
AmericanTrucks.com
7 Lee Blvd.
Malvern, PA 19355
These products are only up for exchange in the case of a defect. Issues with these items must be taken up directly with the manufacturer.
AmericanTrucks.com reserves the right to change or amend the return policy and procedures at any time without notification.
Order Changes/Cancellations:
All requests to change or cancel an order should be made over the phone with one of our representatives. Requests sent via email may not be received in time, and your order may ship. Please double check that your order is correct before clicking submit order.
